Call Center Director Job at MyFlorida Energy, Miami, FL

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  • MyFlorida Energy
  • Miami, FL

Job Description

Company Description

MyFlorida Energy is a statewide energy efficiency initiative aimed at helping Florida homeowners enhance their properties with approved energy-saving improvements. Our mission is to promote residential energy independence by offering reliable solutions in solar power, insulation, HVAC, roofing, and windows. We operate with the highest standards of professionalism, aligning with state energy goals to reduce consumption and improve home performance. Our vetted programs, licensed contractors, and personalized assessments make it easier for homeowners to benefit from modern and efficient energy technologies.

Key Responsibilities

Build and lead a new outbound call center team (starting with 25+ agents)

Design and execute recruitment, training, and retention strategies

Oversee KPI tracking, call conversion metrics, and daily performance management

Evaluate and optimize scripts, rebuttals, and closing frameworks

Work closely with sales and marketing to improve lead flow quality

Identify and manage lead vendors and list sources

Foster a high-intensity, numbers-driven culture with strong accountability

Qualifications

5+ years of experience managing call centers in solar, home services, or construction-related industries

Proven success in appointment setting or outbound telesales environments

Deep understanding of sales psychology, call scripting, and conversion tactics

Strong leadership, coaching, and team-building skills

Experience working with predictive dialers, CRMs, and lead distribution tools

Comfortable in a bullish, high-pressure sales environment

Bilingual (English/Spanish) preferred

Job Tags

For contractors,

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