Job Description

About Ascendion :

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Job Title: Claims Specialist

Job Description:

• Builds claim responses; ensures the timely, courteous and professional follow up to incoming phone calls, and emails
• Provides coaching and guidance to regional partner resource generalists, district managers, and store managers on the interpretation of unemployment, policies and procedures
• Provides strong customer service by effectively managing customer expectations while meeting customer needs
• Develops effective working relationships with customers, team members, partners, vendors and other organizations
• Effectively manages multiple cases, following up with customers, vendors, etc. to ensure a timely and satisfactory resolution. Reviews and updates cases for completion, accuracy, routing and resolution
• Participates in cross-functional teams to successfully execute programs and projects

Must Haves:

• MS suite
• Experience working in customer service
• Exp navigating and working with difficult situations and remaining calm in emotional situations
• Human resources experience or education preferred (admin not business partner)
• Experience researching, analyzing and problem solving
• Case management experience preferred
• Ability to utilize multiple software programs simultaneously
• Strong customer service skills with demonstrated composure and professionalism
• SAP or ServiceNow or Success Factors experience in an HRIS systems

Location : Remote (Seattle, WA)

Salary Range: The salary for this position is between $48,000- $54,000 Annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [09-10 days/hours of paid time off]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!

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