Job Description

Insight Global is seeking a remote Customer Care Associate to support one of their clients for a short-term contract opportunity! Candidate must be local to Columbus or Parma but would sit fully remote.

Desired Skills and Experience:

• 2+ years of experience in customer service/call center environments
• Comfortable taking live phone calls (inbound and outbound)
• High emotional intelligence
• Strong verbal and written communication
• Local to OH (ideally in the Parma or Columbus area)

In this role you will be responsible for the initial contact with customers to understand and document reported issues. You will accurately document users' information, triage steps and resolutions/escalation notes. Most of the calls will be between 3-5 minutes long where your main goal is to get all of the caller's information accurately and let them know what triage steps are next. You will be expected to handle about 80+ calls per day during our client’s busy season. We are expecting these people to have a high level of emotional intelligence and be able to remain calm when times are tough and stressful. We need people with a calm demeanor and the ability to resolve solutions quickly and effectively.

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