Job Description

Job Title: Customer Service / Order Management Representative

Location: Chicago, IL (Remote)

Industry: Consumer Goods

Compensation: $22 - 25/hr

Work Schedule: 40-hour work week, 6 month contract

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is hiring for our client, a leading provider of bulk materials and winter solutions, known for serving municipalities and corporate customers nationwide. They have a long-standing reputation for reliability and excellence in customer service.

Job Description:

We are seeking a Customer Service / Order Management Representative to join a dynamic team supporting high-volume seasonal operations. In this role, you will assist government agencies and corporate clients by managing orders, coordinating deliveries, and providing proactive customer support. This is not a call center environment, but a client-focused service role that requires strong communication and organizational skills.

Key Responsibilities:

• Serve as the primary contact for clients placing bulk orders and requesting delivery updates.
• Coordinate order fulfillment and logistics, ensuring timely delivery.
• Enter and update customer information and orders using internal systems (SAP experience strongly preferred).
• Collaborate with internal departments to ensure service expectations are met.
• Maintain accurate client records, contracts, and communications.
• Provide exceptional service to high-profile clients with a professional and proactive approach.

Qualifications:

• 2–3 years of customer service or client relations experience in an office or order management environment (not a call center).
• Strong communication skills with a customer-first mindset.
• Proficiency in Microsoft Office, particularly Outlook and Excel.
• SAP experience preferred and highly valued.

Perks:

• Gain experience working with a well-known industry leader.
• Opportunity to develop relationships with high-level clients.
• Supportive team environment with hands-on training.

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