Job Description

This Nonprofit Organization is in the higher education community offers career growth and advancement opportunities in a friendly environment while learning the basics of a public service organization. The Enrollment Analyst is responsible for timely and accurate processing of information and serving as the liaison between the department and external clients.

You will perform administrative and operational support tasks that may include: processing and filing documents, maintaining databases, and assisting users with account access. In an effort to ensure positive experiences for all clients, the incumbent will correspond with, and offer assistance to internal and external clients.

Responsibilities of Data Entry Assistant:

• Provide exceptional customer service to clients
• Support clients with file and data inquiries such as file errors and warnings, updating inaccurate data, submission schedules, etc.
• Process and analyze data files to ensure they meet organizational data integrity standards and compliance reporting requirements, as appropriate.
• Provide critical feedback on the new hire learning and development program.
• Participate in department meetings, trainings, and other formal and informal events.
• Collaborate with the Audit Resource Center and department leadership on escalations and support calls.
• Answer inbound inquiries using multiple communication channels (email, phone, etc.) and thoroughly document details in Salesforce.
• Effectively communicate with internal and external customers to ensure complete, accurate, and timely responses/resolution.
• Demonstrate openness to new perspectives and ideas.
• Build trust with internal and external stakeholders by demonstrating consistency between words and actions.

Qualifications for Data Entry Assistant:

• Some college, or an equivalent combination of education and experience, including through military service will be considered.
• 0-2 years of experience in customer service or client management.
• Competency with computer skills (e.g., for database, web applications, and email).
• Experience working with Microsoft Office Suite (with a focus on Outlook and Excel).
• Strong critical thinking and active listening skills.
• Strong verbal and written communication skills.
• Demonstrated ability to adapt to changing priorities and procedures.
• Must live within a commutable distance to Herndon, VA

Additional Desired Requirements:

• Bilingual (Spanish).
• Undergraduate degree.
• Experience:
• With the student loan industry, higher education industry, and/or web order management.
• Working with data, and/or reviewing and analyzing large volumes of data.
• With Salesforce ServiceCloud.
• Strong interpersonal skills.
• Demonstrated ability to remain poised under pressure and work effectively on teams.

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