Job Description

Qualifications

• Experience in a manufacturing environment; technical familiarity with industrial equipment or systems preferred
• Strong customer service, support, and communication skills (phone/email)
• Proficient in Microsoft Office 365, including Outlook, Teams, SharePoint, OneDrive, and Business Central
• Excellent problem-solving, conflict resolution, organizational, and multitasking abilities
• High attention to detail and accuracy
• Ability to follow instructions and work both independently and in cross-functional teams
• Capable of providing administrative support as needed
• Must meet physical requirements of the role (sitting, standing, walking, light lifting, etc.)

Responsibilities

• Support customers by responding to inquiries, resolving issues, and providing product information
• Manage order entry, verify order accuracy, and maintain order backlog
• Coordinate with internal teams on product compatibility and special component needs
• Track order status from entry to shipment to ensure on-time delivery
• Expedite urgent orders and communicate timelines clearly to customers and internal stakeholders
• Maintain accurate customer records and assist with administrative tasks as required
• Build and maintain positive relationships through proactive, solution-focused communication
• Perform other related duties as assigned

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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