Job Description

Installation Project Manager

The Verdin Company

Cincinnati, OH

Company Overview

For more than 175 years, The Verdin Company has been manufacturing cast bronze bells and custom outdoor clocks for thousands of churches, cities & towns, universities, and commercial customers around the world. Today, the company is owned and managed by the sixth generation of Verdins who continue the company’s proud tradition of superior craftsmanship, innovative products, and dedicated customer service.

General Job Description

We have a unique, immediate opening for a Project Manager who will coordinate the scheduling and logistics of installations, serving as the main point of communication between our customers and Verdin teams in manufacturing, sales, shipping, and field service. Each installation of bells and clocks presents a unique set of circumstances that require careful planning and scheduling. The Project Manager will be responsible for coordinating all logistical aspects of an installation, including (i) confirming installation dates and site readiness requirements with the customer; (ii) scheduling field service technicians; (ii) arranging for heavy equipment at the job site as necessary, including cranes, hoists, and man-lifts; and (iv) coordinating with other on-site contractors, including electricians, masons, and roofers.

Specific Job Functions

• Monitor production backlog of jobs in progress and attend production meetings to track progress of current projects requiring field installation services.
• Notify internal Service Coordinators of schedule requests for installations through Smartsheet database.
• Provide advance, timely updates to service coordinators and field service technicians regarding upcoming installations, especially projected shipping and installation start dates.
• Communicate continuously with customers to schedule installations and surveys, provide updates on the manufacturing progress, verify readiness of site conditions (e.g., safe access, electrical service, lifting equipment), and confirm ship dates and ship-to address.
• Serve as primary in-take for customer questions regarding upcoming installations.
• Work with production and service management to properly escalate priority issues.
• Work with shipping to ensure all products are delivered to the job site in advance of the installation date.
• Arrange rental of cranes, man-lifts, and other heavy lifting equipment at the job site as required.
• Coordinate with customer the installation of Verdin products with other on-site trades such as electricians, masons, roofers, and carpenters.
• Analyze, refine, and communicate changes in processes and workflow to improve internal and external customer experiences while improving efficiency.
• Develop systems for measuring and improving customer satisfaction following installation.
• Develop a deep understanding of Verdin’s product lines so that you are able to identify any special requirements that need to be addressed before or during the installation.
• Maintain a central database of all communications related to each installation project.

Preferred Job Qualifications

• 3+ years of customer service experience, or equivalent role involving personal interaction with customers. Experience in Project Management is a big plus.
• 1+ years of experience in the construction industry or in fabrication.
• A pro-active, self-starter who communicates clearly and confidently with customers, colleagues, and other partners to ensure that installations are completed in a timely and professional manner.
• Highly organized and detail oriented; must be comfortable managing and juggling several ongoing projects.
• You should have the ability and temperament to handle disruptive events that cause even the most carefully conceived plans to go awry, and to deal with frustrated customers.
• Experience in reading and interpreting CAD drawings.
• Experience using CRM and MRP database systems (Verdin uses Global Shop, Smartsheet, and GoldMine).
• Applicants should have the ability and willingness to learn new software systems.
• Proficiency in Microsoft Office programs, especially Excel, Word, and Outlook

Benefits

• Full medical, dental, and vision coverage
• 401(k) with Company match
• Eligibility for Company bonus program

$27.00/hr. to $31.00/hr.

Job Tags

Similar Jobs