Production Support Analyst Job at InfoPeople Corporation, Irving, TX

SnZjRTBmMVRDc3JwR25LQXlyZEpaS3gySkE9PQ==
  • InfoPeople Corporation
  • Irving, TX

Job Description

We are seeking a skilled production support analyst to join our Sales Planning & Operations Support team. You will play a critical role in ensuring the stability, availability, and performance for all Applications.

You will be the first contact for incoming Direct and Indirect Channel Quick Tickets in queues

  • Provide real-time triage and escalation of quick tickets.
  • Provide front-line system support by analyzing tickets for reported issues, defects, and gaps utilizing resources until full resolution.
  • Manage strategic system support chats in order to assist in timely triage and system governance
  • Close tickets within expected timeframe. Examples include pending orders, trade release, user education, and basic troubleshooting.
  • Collaborate with channel partners by following up on reassigned tickets and defects created
  • Provide Slack channel support by monitoring leadership slack channels for outages and escalated ticket submissions
  • Participate in outage team responsibilities
  • Conduct store visits, working with the frontline to uncover educational opportunities and enhancement requests
  • Tactical case management with a comprehensive understanding of the ticket process. This allows for advancement opportunities through continued development of knowledge related to system issues.

This role includes a combination of work from home and assigned office days (VCG in-office days are Tuesday, Wednesday, and Thursday).

What we're looking for...

A motivated, enthusiastic individual with a positive mindset who is able to effectively collaborate, think outside of the box, and has a strong work ethic. This role will challenge you to learn new tools, communicate effectively, and take ownership of all work. If you are passionate about analyzing data, uncovering gaps, and identifying system defects, this would be a good role for you.

Qualifications:

  • A bachelor's degree and 4 years of relevant experience (Retail or Indirect)

Preferred Qualifications

  • Bachelor's degree in organizational communication, Information Technology, or Computer Science
  • Master's Degree
  • Knowledge of Agile methodologies

Job Tags

Home office,

Similar Jobs

QualSafe Solutions

Safety Manager Job at QualSafe Solutions

 ...This role is crucial in ensuring a safe working environment across various phases of construction, including earthwork, utilities, concrete, and steel. The ideal candidate will possess strong leadership skills, extensive safety knowledge, and the ability to enforce... 

Phyton Talent Advisors

Visual Designer Job at Phyton Talent Advisors

 ...Summary: We are seeking a creative and detail-oriented Visual Designer to join our team. In this role, you will be responsible for developing...  ...portfolio demonstrating a range of visual design work across web, mobile, and print. ~ Proficiency in Adobe Creative Suite (... 

Foresight Sports

Principal Unity Developer / Technical Lead Job at Foresight Sports

 ...Foresight Studios (San Diego, CA) Who we are Foresight Sports is a global leader in golf technology, creating precision tools...  ...deployment (CI/CD) pipelines. Excellent problem-solving and analytical skills. Focused on continuously delivering customer value in... 

First Command Financial Services, Inc.

Administrative Assistant Job at First Command Financial Services, Inc.

 ...First Command Financial Services is committed to helping military families get their financial lives squared away. As we continue to expand our team, we are seeking talented individuals who have an internal drive, a passion for the military and a desire for professional... 

GHR Education

Board Certified Behavior Analyst Job at GHR Education

 ...GHR Education is seeking an experienced BCBA for a school-based opportunity in the Chester area, starting immediately and continuing...  ...other developmental disabilities Implement evidence-based behavioral strategies to reduce challenging behaviors and build key skills...