Job Description

Welcome to the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a major employer, we provide thousands of jobs and career growth opportunities while delivering exceptional service. Our associates take care of millions of guests each year, making every visit special.

Beyond our walls, we’re making a difference. Through our partnership with charity: water, we’re committed to bringing clean water to one million people in Africa.

Resort Assistant General Manager

Kalahari Resorts & Conventions is seeking a Resort Assistant General Manager. In this role, you run the resort on a day-to-day basis to achieve stated objectives in employee retention, guest service and satisfaction, food quality, cleanliness, and profitability.

You’ll be responsible for assisting the Resort General Manager in providing overall leadership, guidance, and direction to the hotel management team as it strives to provide the highest quality standards and services. This position is essentially the "face" of the Resort and must represent the Resort knowledgeably and eloquently. You’ll also ensure that the Resort complies with local, state, and federal rules and regulations.

Your focus will be tied to five major departments, including Food & Beverage, Waterpark, Rooms, Retail, and Spa Kalahari. You’ve got to love being on the floor with our associates and guests!

Key Responsibilities

• Assists General Manager in overseeing and coordinating the planning, organizing, training, and leadership necessary to achieve stated objectives in Resort sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.
• Responsible for managing both the revenue and (P&L) Profit & Loss of the Resort.
• Assists GM in overseeing the day-to-day operations of the Resort.
• Assist the GM in providing overall leadership, guidance, and direction to the hotel management team as it strives to provide the highest quality in standards and services.
• Is essentially the "face" of the Resort and must represent the Resort in a knowledgeable and eloquent manner.

What We’re Looking For

• We do require that you have experience consisting of five years’ extensive managerial and supervisory experience as a Food and Beverage Director, General Manager, Assistant General Manager, or Director of Rooms of a large (over 500 rooms) hotel/resort or hospitality environment.

THIS POSITION IS SLATED TO BE FILLED AROUND NOVEMBER 2025

At this point, we hope to have discovery calls and casual conversations that lead to in-person interviews. This will not be a quick process.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers and by USA TODAY as the #1 Best Indoor Water Park . These awards reflect our commitment to both our guests and team members.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering incredible guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Current locations include Wisconsin Dells, WI (2000), Sandusky, OH (2005), Pocono Manor, PA (2015), Round Rock, TX (2020), and Spotsylvania County, VA (2026).

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

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