Job Description

Job Title: Call Center Representative
Duration: Long Term
Location: Dallas-Fort Worth, TX
***Due to client requirements this role is only open to USC or GC candidates***
Job Summary:
Project Details:
The Business Account Representative position is the primary point of contact for commercial customers who contact the Business Customer Care Center by phone, fax, email, internet and mail. The Business Account Representative is responsible for interacting with customers and responding to their complaints, inquiries and requests in a professional and courteous manner.

Essential Duties/Responsibilities:
- Actively promote the company and the value of its products and services.
- Interact with customers, issue orders, and analyze accounts to resolve billing inquiries, negotiate payment options/deposits and provide customers with assistance in obtaining various company products and services.
- Interface with a wide variety of people both internally and externally in a diplomatic manner.
- Effectively utilize resources, i.e. computer systems, software programs and phone equipment.
- Consistently apply knowledge required to perform technical and procedural aspects of the position.
- Identify and act on process and/or system enhancements to create efficiencies and/or better customer experience.
- Bilingual, Spanish/English speaking ability, required for the bilingual position.
- Diffuse customer escalations (customer save skills).
- Conduct outbound calls as required.

Must Haves
Previous Retail energy experience and 3+ years exp. in call center if no energy experience then 5-6 years experience in call canter
Local to the DFW area
Bilingual
3+ years in a Call Center environment
About Matlen Silver
Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: info@matlensilver.com // 908-393-8600

Job Tags

Local area,

Similar Jobs

Rime Labs

Designer (or designer who codes) Job at Rime Labs

...voice applications that sound genuinely humancapturing nuances like laughter, sighs, and accents. Our cutting-edge speech synthesis models, such as Arcana and Mist v2, power tens of millions of real-time conversations monthly for top-tier teams. We're a nimble team...

New Heritage Recruiters, Inc.

RN Care Coordinator Job at New Heritage Recruiters, Inc.

...Job Summary We are seeking a dedicated and compassionate RN Care Coordinator to join our team. SOLAR is a DHS funded Recuperative... ...within the RNs scope of practice Duration: 13 weeks contract (possibility of temp-to-hire or extension depending on needs)...

SRS Consulting Inc

Dotnet Developer Job at SRS Consulting Inc

The ideal candidate will be familiar with the full software design life cycle. They should have experience in designing, coding, testing and consistently managing applications They should be comfortable coding in a number of languages and have an ability to test code in...

Brush Creek Ranch

Executive Pastry Chef Job at Brush Creek Ranch

This role is located at our Brush Creek Ranch in Saratoga, Wyoming! $80-$90k plus 12.5% guaranteed End of Season Bonus, as well as an additional 12.5% performance bonus. Who We Are White Lodging develops and operates a portfolio of award-winning, premium-brand...

The Quest Organization

Human Resources Manager Job at The Quest Organization

...management on payroll reports and forecasts. Stay current on labor legislation changes, employment insurance, and tax regulations. Coordinate with department managers to ensure timely recruitment and effective onboarding of new hires. Conduct year-end employee...

Call Center Representative Job at Matlen Silver, Fort Worth, TX

SmZnRzBQWlRDc2pvRTNHSXhMOVBiNnAzSVE9PQ==