Job Title: customer service representative
Location: 4343 Easton Commons, Columbus, OH 43219
Position Summary:
The Client Support Service Professional is responsible for handling incoming phone calls related to accounts. The role requires providing accurate and efficient responses to various service inquiries, while consistently meeting department performance metrics. Support areas include Cash Management products and services, Online (client website), Mobile app, and general account or financial inquiries.
Key Responsibilities:
• Respond to client inquiries about accounts, products, and services with accuracy and professionalism.
• Provide support for Cash Management products, Online platform, and Mobile app.
• Manage calls in a fast-paced, team-oriented environment.
• Adapt quickly to changes and multitask effectively to maintain service quality.
• Consistently meet or exceed key department performance metrics.
Preferred Qualifications:
• College degree OR
• Previous contact center experience
Skills and Attributes:
• Strong communication and interpersonal skills.
• Professional, career-driven mindset.
• Ability to thrive in a fast-paced financial services environment.
• Commitment to delivering world-class service.
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